FAQ
Frequently Asked Questions
Do you do custom orders?
Yes, we love custom orders! Send us an email at hello@thecreativeraccoon.com or message us with your custom requests. All made-to-order sets are considered custom orders.
Do you offer personalization or embroidery?
Yes! Many of our items are available with personalized embroidery — names, monograms, and more. To ensure your personalization is exactly right, we send a proof before production begins on embroidered items. Please review your proof carefully, as we cannot offer exchanges or refunds for approved font or design variations. If you have a specific font or design in mind, let us know when you order.
How long will it take to receive my order?
All of our items are handcrafted and made to order. Production times vary by item, and shipping time is in addition to production time.
Production Time — 5–10 Business Days
Car Seat Strap Covers, Diaper Bags, Swaddle Sets, Art Prints, Baby Bibs, Burp Cloths, Pacifier Clips, Teether Toys, Wet/Dry Bags, and some embroidered items.
Production Time — 3–6 Weeks
Rail Covers, Crib Sheets, Crib Skirts, Blankets, Patchwork Quilts, Comforter Style Blankets, Changing Pad Covers, Memory Quilts, and Memory Bears require more detailed construction and typically take 3–6 weeks before shipping.
Will my items ship together?
Not always. If your order includes items with different production times, they may ship separately so faster items reach you sooner. You’ll receive a tracking number for each shipment.
How does shipping work?
We ship via USPS and UPS. Once your order ships, you’ll receive a tracking number by email. Domestic orders typically arrive within 3–10 business days after shipping. International orders ship via USPS First Class International and may take 2–8 weeks; please note some international shipments may be untracked.
How do I care for my items?
Most items are machine washable in cold water and tumble dry on low heat. A few exceptions:
- Minky fabric: Do not iron — heat will melt the fibers.
- Diaper bags and Memory Bears: Spot clean only.
- Curtains and valances: Hang to dry after washing.
Do you make custom-sized items?
Yes and no. We offer a variety of standard sizes and can accommodate custom sizing on most items. Email or message us with your request before ordering.
Do you offer discounts or promotions?
We occasionally run sales and promotions, announced on Facebook and Instagram. We also have unannounced flash sales from time to time. Some items may be excluded from discounts and promotions.
Do you rush orders?
Yes, rush order options are available for an additional fee. Email us at hello@thecreativeraccoon.com with your request and timeline before placing your order.
What is your return and exchange policy?
Because all of our items are custom and made to order, we are unable to accept returns or exchanges. If there is a quality issue with your item, please contact us right away and we will make it right through repair or replacement. “Not as expected” is not a valid reason for return on custom items.
Can I cancel my order?
Cancellations are accepted within 24 hours of placing your order. After 24 hours, production may have already begun and the sale is considered final.
What if my package is lost or damaged?
If your package shows as delivered but you haven’t received it, please check with neighbors and your local post office first. For packages that appear lost in transit, we will file a claim with USPS after 30 days off the tracking radar. If your item arrives damaged, contact us immediately with photos so we can resolve it quickly.
Still have questions?
We’re happy to help! Reach out at hello@thecreativeraccoon.com and we’ll get back to you within 1–2 business days.